Was macht ein Kundensupporter?
Bearbeitung von Kundenanfragen per Telefon, E-Mail oder Chat. Beschwerdemanagement und Reklamationsbearbeitung. Auskünfte über Rechnungsanfragen, Produkte, Preise oder Tarife erteilen. Dokumentation von Anliegen in der Datenbank.
Was ist ein Telefonsupport?
Der Support (Anglizismus, von engl. to support „unterstützen“) ist eine lösungsorientierte Beratungstätigkeit, beispielsweise in einem Callcenter oder Helpdesk. Insbesondere in der IT-Branche ist Support ein übliches Synonym für die Kundenbetreuung.
How is customer care related to customer service?
What is customer care? Customer care describes how people are treated when they interact with a brand. This includes all experiences with the company and its employees before, during, and after a purchase. Customer care is an important aspect of customer service because it fosters an emotional connection with the brand’s community.
Why is customer care important to a brand?
Customer care describes how people are treated when they interact with a brand. This includes all experiences with the company and its employees before, during, and after a purchase. Customer care is an important aspect of customer service because it fosters an emotional connection with the brand’s community.
How does customer service improve the customer experience?
Customers get the insights they need to make an informed purchase. Customer satisfaction can increase and customer loyalty can improve. Customer service agents spend less time on routine tasks and answering commonly asked questions, enabling agents to do more meaningful tasks.
How does customer care improve the bottom line?
Customer satisfaction can increase and customer loyalty can improve. Customer service agents spend less time on routine tasks and answering commonly asked questions, enabling agents to do more meaningful tasks. Using AI to optimize customer care can increase the bottom line and provide a positive return on investment.